our approach

Tottle Partners provides accurate legal advice and commercially viable solutions, focusing on achieving the desired result for our clients while managing their commercial relationships and costs. 

We are committed to service, performance and our clients’ business. We have forged strong relationships with many of our clients over years of working with them.

We specialise and excel in litigation, alternative dispute resolution and commercial law.  Unlike generalist practices, we have carefully developed our practice to offer our clients the best representation and advice. Our clients benefit from our extensive capability, experience and consistency of service in those specialist areas.   

We are well resourced and our relationships with legal counsel, expert and litigation support service providers are second to none.  We use the latest document management solutions and case management technology.

We educate and train our lawyers as we have been trained – by leading members of the profession.

  • how we maintain and achieve our service levels

Our firm maintains the highest professional standards by offering the services of capable and experienced lawyers who have direct and close working relationships with our clients. We are an independent firm which knows the Western Australian market and legal system.

We have strict recruitment procedures for all new staff members. We offer our staff challenging work with dynamic clients in a supportive work environment, so we secure the best available talent in the market. 

Our client base is a testament to our ability to achieve and maintain the highest service levels.

  • our strategy to manage litigation and alternative dispute resolution

Many of the firm’s lawyers are litigation specialists.

Our partners are ‘hands on’ lawyers who personally manage and perform the majority of the work required, supported by a small team where necessary. They routinely work ‘one to one’ with our clients’ senior management and in house counsel.

We routinely represent our clients in State and Federal courts, a broad range of administrative tribunals, conciliation, mediation, expert determination, adjudication, commercial and international arbitration, examinations and investigations. We have close working relationships with leading counsel, experts, litigation support service providers and litigation funders.

In managing the matters in which we are involved, at all times we remain focused on the key issues and best strategy to achieve the resolution our clients require. 

We understand the importance of managing disputes efficiently and effectively to control the commercial impact of a prolonged dispute.

  • managing our clients’ costs and meeting costs estimates

Tottle Partners has a strong ‘value for money’ approach to the delivery of legal services.

We offer our clients alternative fee arrangements including on a retainer, fixed or ‘not to exceed’ basis. We do not charge our clients for disbursements such as phone or photocopying costs or for administrative or clerical services. To reduce costs, we outsource litigation support services where practical.

Over many years of practice we have developed processes to ensure that ordinary and extraordinary work is differentiated and carried out at an appropriate level and cost and that initial cost estimates are realistic. 

We use partners and experienced solicitors on each matter, so that training of junior lawyers is not achieved at the expense of our clients, and work of an administrative nature is appropriately delegated wherever possible. We ensure that our staff are allocated appropriately and efficiently to each matter so that our client's costs are limited. 

We use technology to enhance the delivery of our services and ensure they are value for money.  We also maintain regular and direct, personal communication with our clients to keep them informed of any likely increase in costs or to revise our estimates if further work is needed. 

  • our document management solutions and case management technology

The firm uses case management, practice management and remote access technology to enhance our service and underpin our ‘value for money’ approach. We are experienced in the use of eDiscovery and document management solutions, including technology assisted review, to manage complex litigation.

We are registered users of available court, tribunal and agency eLodgement services.

  • our accessibility and value to our clients

Tottle Partners is committed to providing personal and direct service to our clients.  We pride ourselves on our lawyers remaining accessible at all times and we have implemented the technological resources required to achieve that.

The firm is an approved quality assurance provider of continuing professional development in Western Australia. Our in-house research, library and CPD program is regularly used to keep our clients briefed and trained on changes to the law which affect their business.

  • our research capabilities

In addition to our lawyers having the legal qualifications, training and experience required to handle complex litigation and commercial matters, Tottle Partners maintains comprehensive and up-to-date legal research resources and training.

Our library and extensive online subscriptions are managed by a qualified in-house librarian, who also coordinates our CPD program.

  • our security and data protection

We understand the importance of security and data protection. Our network and data is protected by sophisticated systems including network and endpoint security. We use secure file transfers and encryption when transferring our clients' data. We do not host our data in the cloud and we have comprehensive on site and off site data backup. Our staff receive ongoing training regarding data security and protection and we have comprehensive incident management response procedures.   

  • our assurance of quality

Tottle Partners maintains the highest standards of quality control in relation to all aspects of our practice.

We hold Law Society of Western Australia (Inc) Quality Practice Standard accreditation. To ensure compliance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), we have comprehensive privacy policies and procedures.